Our care team is available to address any queries or concerns you may have. Drop us an email to care@abigindianstory.com and we will respond to you within 24 working hours.
SALE POLICY
Please note that products purchased on sale are not eligible for returns and exchanges.Prepaid Orders Only.REFUNDS and RETURNSWe are an artisanal brand and all our products are handmade by artisans at the very grassroots level. We make all the efforts to ensure quality standards are maintained and are unable to offer No Questions Asked Refunds or Returns.
In the rare event that you receive a wrong product, a product with a manufacturing defect, or a damaged item, then, we will replace it free of charge. We will arrange the pick-up and dispatch the replacement upon receiving the products at our warehouse.On the rare occasion that you may wish to return or exchange a product, the following policies apply:-
Kindly note, as a company policy, we do not make cash refunds. We are happy to offer you a refund in the form of a store credit or a coupon code which can be redeemed on our online store within a period of 30 days.Please note that any additional charges, such as COD charges or shipping fees are not reimbursed.International orders are not eligible for returns or exchanges.
EXCHANGES
We try our best to give you all the information about our products, sizing, materials when you make your purchase. However, in a one-off case that you may need to exchange a product, please note:If you need to exchange a size, please raise a request by an email to care@abigindianstory.com We'll arrange the pick-up and dispatch the desired size replacement upon receiving the products at our warehouse. (not applicable for sale items)For exchanges, the product must be unused and in its original packaging with the product tags intact. Please ensure to return the order along with any gift/freebie you might have received with the pair.Exchanges can only offered ONE time.For bags, return pickups or exchanges, there may be logistics fees chargeable as bags are voluminous and return logistics partners charge us very highly for returns.
**Products bought as part of a set, combo or duo cannot be returned/ exchanged individually.
** Products on sale cannot be returned or exchanged. In some cases, we may make an exception however the return logistics charges will be borne by the customer.
RAISE A RETURN OR EXCHANGE REQUEST
 If you need to raise a return or exchange request, please do so within 24 hours of receiving your order. Please note:Product must be in its original condition, unused, and free from any damages.Product should be in the original packaging with tags intact.Items purchased on sale or at a discounted price are not eligible for exchange
CANCELLATIONS
If for some reason you need to cancel your order, please let us know within 24 hours and we will initiate the process. Store credit will be issued for the value of the order. Please note that we are unable to offer cash refunds due to the time, effort and artisanal labour that goes into the making of each product. The company reserves the right to accept or reject any order cancellation request.
FREE GIFTS / PROMOTIONAL OFFERSAny free gifts / vouchers may be sent separately or along with the product, depending on stock availability. The company reserves the right to change the freebies or offers depending on availability.
We’re here to help for any other questions or concerns at care@abigindianstory.com

At just around 750 grams, this tote is thoughtfully designed to feel lightweight without compromising on strength. Built with extra-thick reinforcements, structured padding, and durable construction, it has been tested to comfortably carry up to 10 kg with ease — so whether it’s your laptop, essentials, or everyday extras, this bag is built to keep up.

All our products are ready in stock and are typically dispatched the next business day (Monday–Friday). In case of holidays, dispatch takes place on the next working day. We work with trusted logistics partners like BLUEDART and DELHIVERY, and most orders are delivered within 2–5 working days depending on your location and pin code. Once your order is dispatched, you’ll receive an email with live tracking details so you can track it every step of the way. If you ever need assistance, simply write to us at care@abigindianstory.com

We believe sustainability goes beyond just materials — it’s about the entire journey of how a product is made. Vegan: We use high-quality faux leather and do not use animal leather in any part of the bag. Our handcrafted fabrics and kilims are made using cotton materials and natural dyes, while the inner lining is soft cotton with premium-quality fittings throughout. Sustainable: Every craft element is sourced directly from artisans across India without middlemen, and each bag is handcrafted by skilled bag makers in Dharavi, Mumbai. By ensuring ethical sourcing and fair wages, every ABIS bag supports genuine livelihoods while celebrating Indian craftsmanship responsibly.

Because our bags are handcrafted and not mass factory-produced, we do not offer a conventional warranty. However, we take immense pride in using premium-quality materials, strong reinforcements, durable fittings, and rigorous multi-stage quality checks to ensure every product is built to last. Our focus is simple — creating a product you can trust and carry confidently for years.

This tote is designed to comfortably fit laptops up to 14 inches, including:
 • 14” MacBook Pro
 • 13” MacBook Air
 • 13” iPad Pro / Air
 • 11” iPad Pro / Air
It also accommodates most universal laptops up to 14” in size.

A little care goes a long way in helping your bag look beautiful for years. We recommend regularly airing out your bag and avoiding long-term storage in closed wardrobes or plastic bags, especially in damp conditions. For everyday cleaning, simply wipe it with a dry or damp cloth. For tougher stains, use mild soap or detergent gently. Please do not machine wash, as this may affect the bag’s structure and shape.

As an artisanal and handmade brand, we encourage mindful purchases and aim to provide detailed product descriptions and images to help you make the right choice. However, if you’re not satisfied, we do offer exchanges in most cases (minus logistics costs). While we do not offer cash refunds, we’re happy to provide product exchanges or store credits that can be used on future purchases. For full details, please refer to our Returns & Exchange Policy in the website footer.

We make every effort to showcase our products as accurately as possible through detailed photography. However, because each bag is handcrafted and artisanal, slight variations in print placement, colour tone, or handcrafted detailing may occur. These subtle differences are a part of what makes every piece uniquely yours. The overall design, structure, dimensions, and core materials will remain exactly as shown.

Yes - it’s designed for everyday work use.Each bag is lightweight yet structured to comfortably carry your daily essentials, with thoughtfully placed compartments to keep everything organized. It’s built to handle the weight of a full workday while still feeling easy to carry from morning to evening.

While such cases are extremely rare, if you do receive a damaged or incorrect product, we will replace it promptly on priority — no unnecessary hassle. Simply email us at care@abigindianstory.com, and our team will take care of the rest.
We’re proud to have shipped over 3 lakh orders since 2019 with less than 1% returns for damaged or incorrect products.

Since 2019, ABIS has proudly served over 3 lakh customers and built a women-led brand rooted in trust, craftsmanship, and consistency. With hundreds of verified customer reviews, years of successful deliveries, and a growing community that believes in our mission, your order is in safe hands. When you shop with ABIS, you’re not just buying a bag — you’re buying from a brand trusted by thousands of women across India.